Support & Resources
after the sale
ESI provides 100% comprehensive support for the life of the products it manufactures — from conception, hardware and software engineering, prototyping, advanced manufacturing, and mass production. ESI’s complete aftermarket service reduces the customer’s NPI (new product introduction) time to market, and production scalability cost.
ESI provides best-in-class warranty and aftermarket service and support for our controls. We also offer repair services on most other fitness and rehabilitation equipment controls.
Products manufactured by ESI are covered for the life of the product. A technician will conduct comprehensive inspections to diagnose any issues. Once the problem is identified, any faulty components will be repaired or replaced according to ESI’s specifications.
Documentation of the repair process, including replaced parts and work performed, is maintained for accountability. Finally, the product is cleaned, reassembled, and thoroughly tested again before it’s returned to you.
Your products will be restored to optimal performance with minimal downtime.